FAQs

  • 1. What makes Jack Pine Beards & Oh My Lather handcrafted soaps unique?

Jack Pine Beards & Oh My Lather soaps are exceptional due to their small batch production using nourishing ingredients that hydrate and nourish hair, body, and skin. We offer a wide range of products for both men and women.

2. How long do I have to return an item?

You have 15 days after receiving your item to request a return.

3. What is the return policy for Jack Pine Beards & Oh My Lather?

Our return policy states that the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that certain items cannot be returned, such as perishable goods, custom products, and personal care goods. For more details, please refer to our Refund Policy.

4. How do I start a return?

To start a return, please contact us at ohmylather@outlook.com. We will provide you with further instructions on how to proceed with the return.

5. What is the shipping policy for Jack Pine Beards & Oh My Lather?

During checkout, enter your address and choose the ship option. We offer flat rate shipping to Continental United States. For more information on shipping rates and estimates, please refer to our Shipping Policy.

6. Do you offer local delivery?

Yes, we offer local delivery for addresses within 10 miles of our shop. If you are eligible for local delivery, you will see the option during checkout. For more information, please contact us.

7. How long does it take for orders to be shipped?

Orders are generally shipped within 2 to 5 business days.

8. What should I do if my order arrives damaged?

If your order arrives damaged, please email us at ohmylather@outlook.com with your order number and a photo of the item's condition. We will address the issue on a case-by-case basis and work towards a satisfactory solution.

9. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that personal care, bath, and body items may be exchanged if unopened and unused. Customer is responsible for return shipping.

10. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If your return is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

11. Beard Oil Ingredients

Studies have shown the Possible Benefits to the following Ingredients used in our Premium Blend Beard Oils. 

Virgin Cold Pressed Argan Oil: Moisturizes and conditions the hair and skin, UV Protection, Anti-Inflammatory, Antioxidant. 

Sweet Almond Oil: Strengthens Hair, Smooth's Hair Texture, Strengthens Hair, Promotes Hair Growth, Moisturizer, Conditioner. 

Cold Pressed Grapeseed Oil: Fights Hair Damage, Improves Shine, Softer and Silky Texture, Promotes Strong Hair Growth, Protects Against UV Damage,  

Cold Pressed Avocado Oil: Locks in moisture, Seals Hair Strands, Protects Against UV Damage.                                                                        

Cold Pressed Castor Oil:  Moisturizer, High in Vitamin E, Boosts Follicle Health, Antibacterial, Dandruff Control.  

Fractionated Coconut Oil: Effective at Moisturizing and Softening Skin and Hair. 

Cold Pressed Jojoba Oil: Promotes Healthy Hair Growth, Moisturizer, Control Dandruff, Conditioner. DHT hormone inhibitor controlling DTH Hair Loss. 

Vitamin E Oil: Increases Shine, Moisturizer, Antioxidant, Strengthens Hair. 

Essential Oils: Natural Fragrance. 

Fragrance Oils: Phthalate Free Body Safe Fragrance. 

12. Beard Balm Ingredients

Studies have shown the Possible Benefits to the following Ingredients used in our Premium Blend Beard Balm. 

Mango Butter & Kokum Butter: Moisturizes the skin and hair. Mango & Kokum butter have a lighter texture than other vegetable oils or butters, so they will not leave you feeling greasy. They do, however, hydrate both skin and hair. The antioxidants found in Mango butter & Kokum butter help reduce free radical damage that can lead to early aging. Both Mango and Kokum butter have a low rating of 2 on the comedogenic scale meaning that they are less likely to clog skin pores making them beneficial for facial applications and for people with sensitive skin. 

Cold Pressed Jojoba Oil: Promotes Healthy Hair Growth, Moisturizer, Control Dandruff, Conditioner. DHT hormone inhibitor controlling DTH Hair Loss. 

Fractionated Coconut Oil: Effective at Moisturizing and Softening Skin and Hair. 

Sweet Almond Oil: Strengthens Hair, Smooth's Hair Texture, Strengthens Hair, Promotes Hair Growth, Moisturizer, Conditioner. 

Cold Pressed Grapeseed Oil: Fights Hair Damage, Improves Shine, Softer and Silky Texture, Promotes Strong Hair Growth, Protects Against UV Damage.   

Beeswax: Moisturizes the hair, creates a barrier sealing the hair. It has antibacterial properties, promoting healthy hair growth. Help with styling and smoothing out those fly aways. 

Vitamin E Oil: Increases Shine, Moisturizer, Antioxidant, Strengthens Hair. 

Arrow Root Powder: Reduces greasy residue, has anti-inflammatory properties, and may help sooth sensitive skin. 

Essential Oils: Natural Fragrance. 

Fragrance Oils: Phthalate Free Body Safe Fragrance. 

Follow this link to see the comedogenic scale of carrier oils and butters.

Oils and Butters Comedogenic Rating List | Oh Mighty Health

13. Handcrafted Soap Ingredients

We use a variety of high-quality oils and butters in our handcrafted soap.

  • Cold Pressed Extra Virgin Olive Oil
  • Cold Pressed Organic Extra Virgin Coconut Oil
  • Cold Pressed Grapeseed Oil
  • Cold Pressed Avocado Oil
  • Cold Pressed Sweet Almond Oil
  • Cold Pressed Castor Oil
  • Cold Pressed Jojoba Oil
  • Fractionated Coconut Oil
  • RSPO Palm Oil
  • Kokum Butter
  • Mango Butter
  • Cocoa Butter
  • Shea Butter
  • Goat's Milk

Follow this link to a great article on the benefits oils and butters.

List of Carrier Oils and Their Benefits with Free Printable PDF Guide (lovingessentialoils.com)

14. Handcrafted Soap Other Ingredients 

  • Kaolin Clay
  • Red Moroccan Clay
  • Blue Cambrian Caly
  • French Green Clay
  • Purple Brazilian Clay
  • Dead Sea Clay
  • Bentonite Clay
  • Alkanet Powder
  • Nettle Leaf Powder
  • Indigo
  • Micas
  • Non-Nano Titanium Dioxide (Natural coloring agent)
  • Sodium Dioxide (Salt)